Warranty coverage exists only when the accepted quotation or warranty document states the eligible item, duration, start point, exclusions, claim process and available remedies.
Send the original reference: Include the complete model code, quantity, destination and available photos or drawings.
Coverage period and response
| Term | Commitment |
|---|---|
| Warranty period | The duration stated in the accepted quotation |
| Initial response | Acknowledgement and review timing stated in the applicable order terms |
| Available remedy | Technical support, repair, replacement or credit based on confirmed failure cause |
| Covered products | Eligible hydraulic valves, pumps, cylinders and parts supplied under the confirmed quotation |
Evidence required for a claim
- Invoice, model, serial or batch details
- Installation and commissioning record
- Operating pressure, speed, temperature, fluid and filtration information
- Failure photos, video and symptom description
- Product retained without unauthorized disassembly
- Return for inspection when reasonably required
Standard exclusions
- Incorrect model selection or unapproved application changes
- Improper installation, commissioning, contamination or fluid condition
- Operation outside confirmed hydraulic, mechanical, thermal or electrical limits
- Unauthorized disassembly, modification or repair
- Normal wear unless a manufacturing defect is confirmed
- Freight, labor, downtime and consequential losses unless agreed in writing
Compatibility and warranty scope
Any compatibility wording and warranty apply only to the exact offered item, application conditions and acceptance scope recorded with the quotation. A public model or series page does not create coverage.
Manufacturer names, trademarks, and model numbers are used for identification and cross-reference purposes only. Compatibility must be confirmed for each application.